Refund Policy

We dedicate professional time and resources to your project immediately upon engagement.

• Before Work Begins — You are eligible for a 100% refund (minus a 10% administrative processing fee) if you cancel your service package in writing within 14 calendar days of purchase, provided no manuscript submission or production work has commenced.
• In-Progress Projects — Once editing, formatting, cover design, or layout work has officially begun, all payments made are strictly non-refundable.
• Completed Services — No refunds are issued for fully delivered services.

Due to the immediate access nature of digital downloads:

• All digital sales are final sale and non-refundable once the file has been accessed, downloaded, or delivered to your account.
• If you experience a technical issue or receive a corrupted file, please contact our support team within 7 days of purchase for a replacement link or file correction.

Our physical books are printed on demand dynamically for each order.

• Change of Mind — We cannot accept returns or issue refunds if you change your mind after an order has entered production or shipped.
• Damaged or Defective Items — If your book arrives damaged, misprinted, or with manufacturing defects, we will gladly replace it. Please email our support team within 14 days of delivery with:
  1. Your order number.
  2. Clear photo proof of the damage or printing error.

To initiate a cancellation or report a damaged item, please contact our billing department:

• Email: compliance@trinitypublishingpress.com
• Response Time: We review and respond to all requests within 3 business days.